FAQ

Frequently Asked Questions

Browse through our most common questions below. Can't find what you're looking for? Contact our support team for personalized assistance.

What are your shipping options and costs?


We offer several secure shipping options for your jewelry purchases:

  • Standard Shipping: 5-7 business days - $15 (Free for orders over $500)
  • Express Shipping: 2-3 business days - $30
  • Overnight Shipping: Next business day - $50
  • International Shipping: Rates vary by destination (calculated at checkout)

All shipments are fully insured and require signature confirmation. High-value items may require special arrangements.

Do you ship internationally?


Yes, we ship worldwide to most countries. International shipping costs are calculated at checkout based on the destination and item value. Please note:

  • International shipments may be subject to customs duties and taxes (buyer's responsibility)
  • Delivery times vary by destination (typically 7-14 business days)
  • All international shipments require signature confirmation
  • Certain high-value items may have shipping restrictions to some countries

For specific questions about shipping to your country, please contact us

What payment methods do you accept?


We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • Bank Wire Transfers
  • PayPal
  • Cryptocurrency (Bitcoin, Ethereum) for select items
  • Sparkle Gems Gift Cards

For high-value items (>$10,000), we may require bank wire transfer.

What if my item arrives damaged or doesn't match the description?


We take great care in accurately describing and packaging all our items, but if there's an issue:

  1. Contact us immediately (within 24 hours of delivery) with photos of the issue
  2. We'll arrange for return shipping at our expense if the item is significantly not as described
  3. Upon verification, we'll offer a full refund (including original shipping) or replacement if available
  4. For damaged items, we may offer repair by our master jewelers

All claims must be made promptly and supported by photographic evidence.

Do you offer jewelry appraisal services?


Yes, we offer professional jewelry appraisal services for insurance and estate purposes. Our certified gemologists can provide:

  • Insurance replacement appraisals
  • Estate valuations
  • Gemstone identification and grading
  • Jewelry condition reports

Appraisal fees start at $150 per item, with discounts available for multiple pieces. Contact us to schedule an appointment at our showroom or for information about remote appraisal options.