Shipping & Returns

Shipping

• Processing time: Orders are processed within 2-3 business days
• Delivery: Standard shipping takes 7-14 business days depending on your location
• Packaging: All jewelry is shipped in a protective gift box, perfect for gifting
• Tracking: A tracking number will be provided once your order has shipped

Returns & Exchanges

• We accept returns within 14 days of delivery
• Items must be unworn, undamaged, and in original packaging
• To initiate a return, contact us at sparklegems.inq@gmail.com
• Custom or personalized orders are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund promptly.

Questions?

Contact us at sparklegems.inq@gmail.com and we'll be happy to help.